Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSPRT503 Mapping and Delivery Guide
Assess, allocate and supervise work within the personal trustee sector

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSPRT503 - Assess, allocate and supervise work within the personal trustee sector
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage and supervise a team responsible for preparing and administering wills, estates, trusts, attorneyships, financial administration orders and other work relevant to the personal trustee sector.It applies to individuals working as senior personal trust officers who are proficient administrators and who have highly-developed interpersonal, managerial and communication skills.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal trustee field of work and include access to:

common office equipment, technology, software and consumables

relevant personal trustee organisational documentation and information

financial products and services information

relevant organisational human resource management policy, procedures and legislation.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess file and work required
  • Assess client file to determine client requirements, to allocate to appropriate team member and external adviser(s) where required
  • Recognise and manage risk management and insurance planning issues, and taxation and retirement planning requirements when required
  • Identify and analyse more complex issues within client file
  • Identify and explain appropriate process for handling each complex issue to client, or refer to appropriate external adviser as required
       
Element: Allocate files
  • Allocate and coordinate file with appropriate team member, and external adviser(s) where required, based on organisational criteria and standards
  • Allocate files equitably and with due regard for level of competency and experience of team member and external adviser(s)
  • Authorise actions to be undertaken by team member and external adviser(s)
       
Element: Monitor work progress
  • Review and check progress of work according to legislative requirements for legal implications and complications
  • Ensure team members adhere to terms stipulated in client file, and evaluate quality of prepared legal documents and rulings made about doubtful clauses
       
Element: Supervise progress
  • Regularly review file management progress with team member and external adviser to ensure responsibilities are undertaken in timely and professional manner consistent with organisational policy and procedures
  • Provide prompt advice, information and support to team member and external adviser(s) when required
  • Closely monitor problem files and manage any disputes and complications in timely and professional manner, and according to ethical guidelines
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess file and work required

1.1 Assess client file to determine client requirements, to allocate to appropriate team member and external adviser(s) where required

1.2 Recognise and manage risk management and insurance planning issues, and taxation and retirement planning requirements when required

1.3 Identify and analyse more complex issues within client file

1.4 Identify and explain appropriate process for handling each complex issue to client, or refer to appropriate external adviser as required

2. Allocate files

2.1 Allocate and coordinate file with appropriate team member, and external adviser(s) where required, based on organisational criteria and standards

2.2 Allocate files equitably and with due regard for level of competency and experience of team member and external adviser(s)

2.3 Authorise actions to be undertaken by team member and external adviser(s)

3. Monitor work progress

3.1 Review and check progress of work according to legislative requirements for legal implications and complications

3.2 Ensure team members adhere to terms stipulated in client file, and evaluate quality of prepared legal documents and rulings made about doubtful clauses

4. Supervise progress

4.1 Regularly review file management progress with team member and external adviser to ensure responsibilities are undertaken in timely and professional manner consistent with organisational policy and procedures

4.2 Provide prompt advice, information and support to team member and external adviser(s) when required

4.3 Closely monitor problem files and manage any disputes and complications in timely and professional manner, and according to ethical guidelines

Evidence of the ability to:

assess a client file and identify work to be allocated

allocate and coordinate work with others

supervise work being carried out to ensure adherence to client and legislative requirements, and organisational policy and procedures

supervise team members and external advisers.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the key requirements, including documentation, of relevant Commonwealth, state and territory legislation and regulations in regards to:

wills

intestacies

attorneyships and guardianships

probate and administration

trusteeships

outline organisational policy and procedures when assessing, allocating and supervising work

outline the range of specialist services available in the financial services industry, and qualification requirements that support the personal trustee sector

identify potential conflict in a variety of situations and describe conflict resolution strategies

explain factors which increase the risk of litigation and appropriate strategies to overcome them

explain the roles, responsibilities and powers of the senior personal trust officer or manager including:

accountability and reporting requirements

decision-making processes

setting and achieving organisational goals, targets and objectives

development and implementation of organisational policy and procedures

human resource management principles, issues and practices

provide a detailed explanation of the application of the professional code of conduct in the personal trustee sector at all levels, including:

ethical practices

integrity

professionalism

confidentiality.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess file and work required

1.1 Assess client file to determine client requirements, to allocate to appropriate team member and external adviser(s) where required

1.2 Recognise and manage risk management and insurance planning issues, and taxation and retirement planning requirements when required

1.3 Identify and analyse more complex issues within client file

1.4 Identify and explain appropriate process for handling each complex issue to client, or refer to appropriate external adviser as required

2. Allocate files

2.1 Allocate and coordinate file with appropriate team member, and external adviser(s) where required, based on organisational criteria and standards

2.2 Allocate files equitably and with due regard for level of competency and experience of team member and external adviser(s)

2.3 Authorise actions to be undertaken by team member and external adviser(s)

3. Monitor work progress

3.1 Review and check progress of work according to legislative requirements for legal implications and complications

3.2 Ensure team members adhere to terms stipulated in client file, and evaluate quality of prepared legal documents and rulings made about doubtful clauses

4. Supervise progress

4.1 Regularly review file management progress with team member and external adviser to ensure responsibilities are undertaken in timely and professional manner consistent with organisational policy and procedures

4.2 Provide prompt advice, information and support to team member and external adviser(s) when required

4.3 Closely monitor problem files and manage any disputes and complications in timely and professional manner, and according to ethical guidelines

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess client file to determine client requirements, to allocate to appropriate team member and external adviser(s) where required 
Recognise and manage risk management and insurance planning issues, and taxation and retirement planning requirements when required 
Identify and analyse more complex issues within client file 
Identify and explain appropriate process for handling each complex issue to client, or refer to appropriate external adviser as required 
Allocate and coordinate file with appropriate team member, and external adviser(s) where required, based on organisational criteria and standards 
Allocate files equitably and with due regard for level of competency and experience of team member and external adviser(s) 
Authorise actions to be undertaken by team member and external adviser(s) 
Review and check progress of work according to legislative requirements for legal implications and complications 
Ensure team members adhere to terms stipulated in client file, and evaluate quality of prepared legal documents and rulings made about doubtful clauses 
Regularly review file management progress with team member and external adviser to ensure responsibilities are undertaken in timely and professional manner consistent with organisational policy and procedures 
Provide prompt advice, information and support to team member and external adviser(s) when required 
Closely monitor problem files and manage any disputes and complications in timely and professional manner, and according to ethical guidelines 

Forms

Assessment Cover Sheet

FNSPRT503 - Assess, allocate and supervise work within the personal trustee sector
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPRT503 - Assess, allocate and supervise work within the personal trustee sector

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: